Privacy Policy — FiNASAL Innovation IT Solutions LLC
1. Who We Are
FiNASAL Innovation IT Solutions LLC (“FiNASAL”, “we”, “us”, or “our”) is a Microsoft-authorized technology solutions partner specialising in Dynamics 365, managed IT services, and fintech software. We operate across Pakistan, the United Arab Emirates, the Kingdom of Saudi Arabia, and internationally.
Registered Address: Lahore, Pakistan
Contact: info@finasal.com | www.finasal.com
2. Scope of This Policy
This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit www.finasal.com, submit an inquiry, download a resource, or engage with our services. It applies to all users of our website regardless of location.
Where you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with applicable data protection legislation, we process your personal data in accordance with the General Data Protection Regulation (GDPR) and equivalent local laws.
3. Data We Collect
3.1 Information you provide directly
- Name, job title, company name
- Email address, phone number
- Messages submitted via contact forms or email
- Information shared during consultations, demos, or events
3.2 Information collected automatically
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookie identifiers and session data (see Section 7)
3.3 Information from third parties
- LinkedIn, Google, or other platforms if you engage with our content or ads
- Referral data from partner organisations
4. How We Use Your Data
We use personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to inquiries and providing requested information | Legitimate interest / Contract |
| Sending service updates and communications you have requested | Consent |
| Improving website functionality and user experience | Legitimate interest |
| Marketing our services to business contacts | Legitimate interest |
| Compliance with legal and regulatory obligations | Legal obligation |
| Analytics and performance measurement | Legitimate interest |
We do not use your data for automated decision-making or profiling that produces legal effects.
5. How We Share Your Data
We do not sell, rent, or trade your personal data. We may share data with:
- Service providers — hosting, analytics, email, and CRM platforms acting as data processors on our behalf under appropriate agreements
- Microsoft — as part of our use of Microsoft 365, Dynamics 365, and Azure services
- Professional advisors — lawyers, auditors, or accountants where necessary
- Regulatory authorities — where required by law in Pakistan, the UAE, Saudi Arabia, or other applicable jurisdictions
All third-party processors are required to handle your data securely and only for the purposes we specify.
6. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this policy:
- Inquiry and contact data — up to 3 years from last contact
- Client and project data — up to 7 years in line with financial record-keeping obligations
- Marketing data — until you withdraw consent or unsubscribe
- Website analytics data — up to 26 months (anonymised thereafter)
7. Cookies and Tracking Technologies
We use the following types of cookies on www.finasal.com:
| Cookie Type | Purpose | Can be disabled? |
|---|---|---|
| Necessary | Core site functionality — login, security, session management | No — required for site to function |
| Acceptance | Store your cookie consent preferences | No — required for compliance |
| Functionality | Remember language, region, and preference settings | Yes |
| Analytics | Measure traffic and page performance (e.g. Google Analytics) | Yes |
| Marketing | Track ad engagement and retargeting (if applicable) | Yes |
You can manage or disable non-essential cookies at any time through your browser settings or our cookie consent banner. Disabling cookies may affect certain features of the site.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of data we hold about you
- Rectification — request correction of inaccurate data
- Erasure — request deletion of your data (“right to be forgotten”)
- Restriction — request we limit how we process your data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interest
- Withdraw consent — at any time where processing is consent-based
To exercise any of these rights, contact us at info@finasal.com. We will respond within 30 days. We may need to verify your identity before processing your request.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
- SSL/TLS encryption for data in transit
- Access controls and role-based permissions
- Regular security reviews and vulnerability assessments
- Staff training on data protection obligations
No method of transmission over the internet is 100% secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.
10. International Data Transfers
Your data may be transferred to and processed in countries outside your home jurisdiction, including Pakistan, the UAE, and countries where our service providers operate. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.
12. Children’s Privacy
Our website and services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the revised policy.
14. Contact Us
For any questions, concerns, or requests related to this Privacy Policy:
Email: info@finasal.com
Website: www.finasal.com
Address: FiNASAL Innovation IT Solutions LLC, Lahore, Pakistan